The Initial Situation

PayPal froze €1.2 million without stating any reason.

An online entrepreneur saw his PayPal account frozen. €1,200,000 in revenue was withheld under the heading of elevated risk. Internal escalations and complaints led nowhere; PayPal responded only with automated messages.

€1.200.000

Withheld revenue

0

Substantive replies

Frozen

Account status

Our Approach

Build pressure until a human responds.

01
User agreement analysed
Pijl die diagonaal naar linksonder wijst.
02
Untenable grounds for the withholding identified
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03
Formal notice of default with announcement of legal action
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04
Court proceedings started
Pijl die diagonaal naar linksonder wijst.
Lachende man met bril en donker pak met gevouwen handen aan een bureau.
The Outcome

Full amount released in fourteen weeks.

Even before the case was heard on the merits, PayPal opted to settle. The full amount of €1,200,000 was released. The procedure took fourteen weeks in total.

Logo suits

Another email does nothing against an automated no. A solid legal file does.

— Suits Finance

€1.200.000

Fully released

14 weeks

Turnaround time

Settlement

Outcome

Relevant partner

Your partner in this

Meet the specialists behind this solution; your direct contacts for strategic advice.

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Isidoro Capuano LLM

Partner – Attorney at law & M&A Lawyer