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Frozen revenue released

Online brand with PayPal revenueFrozen revenue released

Legal · Payments

  • €1.2mfully released
  • 14weeks to settlement

Initial situation: PayPal froze €1.2 million without stating any reason.

An online entrepreneur saw his PayPal account frozen. €1,200,000 in revenue was withheld under the heading of elevated risk. Internal escalations and complaints led nowhere; PayPal responded only with automated messages.

  • €1.200.000Withheld revenue
  • 0Substantive replies
  • FrozenAccount status

Approach: build pressure until a human responds.

  1. Step 1

    User agreement analysed

  2. Step 2

    Untenable grounds for the withholding identified

  3. Step 3

    Formal notice of default with announcement of legal action

  4. Step 4

    Court proceedings started

Outcome: full amount released in fourteen weeks.

Even before the case was heard on the merits, PayPal opted to settle. The full amount of €1,200,000 was released. The procedure took fourteen weeks in total.

“Another email does nothing against an automated no. A solid legal file does.”

Abdullah SezenPartner – CFO

The partner who helps you with this

The partner who handled this case.

Abdullah SezenPartner – CFO

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